I'm Alex McEachern
I have spent the last 5 years helping thousands of online brands build and launch loyalty programs working with Smile.
During that time I have also provided numerous articles, classes, and webinars on the topics of engagement, retention, and loyalty.
Practicing what I preach in the SaaS tech world and through my own online store.
Customer Retention & Loyalty Expert
The pre-purchase engagement loop
The traditional marketing funnel is dead. Sustainable growth is built through 3 retention loops.
The post-purchase engagement loop
With the right tools and tactics these loops keep potential customers engaged, previous customers returning, and your biggest fans referring!
The customer advocacy loop
Free Beginners Course on SkillShare
Not sure if retention marketing is for you?
Check out the beginners class on SkillShare to better understand how customer retention can help your business, and get an idea of what working with us is like :)
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