RETENTION CONSULTING FOR DTC BRANDS

Your customers are your most efficient way to grow. Unlock their full potential!

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Hi,

I'm Alex McEachern

I have spent the last 5 years helping thousands of online brands build and launch loyalty programs working with Smile. 

During that time I have also provided numerous articles, classes, and webinars on the topics of engagement, retention, and loyalty. 

Practicing what I preach in the SaaS tech world and through my own online store.

Customer Retention & Loyalty Expert

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FEATURED ON

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01

The pre-purchase engagement loop

THE APPROACH

The traditional marketing funnel is dead. Sustainable growth is built through 3 retention loops.

02

The post-purchase engagement loop

With the right tools and tactics these loops keep potential customers engaged, previous customers returning, and your biggest fans referring!

03

The customer advocacy loop

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Content

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Email

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Loyalty

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Subscriptions

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Referrals

LEARN MORE

Free Beginners Course on SkillShare

Not sure if retention marketing is for you?

 

Check out the beginners class on SkillShare to better understand how customer retention can help your business, and get an idea of what working with us is like :)

NEW ON THE BLOG

Get blogposts, podcasts, and other relevant articles.

 

Never sales pitches.

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We can reduce your acquisition costs and help you grow sustainably.