Alex McEachernSep 29, 20194 min5 stats that show just how profitable a repeat customer isEveryone knows that repeat customers are more profitable, but how much more, and why?
Alex McEachernSep 19, 20197 minThe real reason most ecommerce businesses fail in 2019!A poor CAC:CLV ratio can completely destroy an ecommerce brand. The old playbook to keep it in balance is dated, time to change the game.
Alex McEachernSep 14, 20196 min6 customer retention & loyalty metrics every ecommerce brand should know The retention metrics you need to know to evaluate and measure your success with retention marketing.
Alex McEachernSep 10, 20194 minThe 2 types of customer engagement you need to start retaining more customers now To build true customer engagement you need to have these two engagement types in balance.